This agreement between frantoiosanluigi.it and the Customer is considered completed with the confirmation of the order by frantoiosanluigi.it according to the methods and terms indicated in the following Article 2.
Completion of agreements involves the viewing and full acceptance of these general conditions of sale by the Customer.
If the Customer is a consumer, once the online purchase procedure has been completed, he/she will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/99 on distance selling.
www. sanluigicaffe.it is owned by Paolo Sabatini, loc. Basse di Caldana snc, 58023 Gavorrano (GR), VAT no. 00715190534
The Customer may purchase only the products present in the online catalogue at the time of placing the order and viewable online at www.frantoiosanluigi.it as described in the relevant information sheets. The order will be validly processed upon receipt of the confirmation of payment for the order in the email address provided by the Customer.
Correct receipt of the order is confirmed by Sanluigicaffe.it by means of an email response, sent to the email address provided by the Customer. This confirmation message will report the Date and Time of execution of the order and a Customer order number to be used in any further communication with Sanluigicaffe.it. The message will include all the data entered by the Customer, all information relating to the essential characteristics of the goods, the indication of the price, payment methods, delivery methods and costs and applicable taxes. The Customer must verify the accuracy and promptly communicate any corrections, according to the methods described in this document.
In the event of non-acceptance of the order, Sanluigicaffe.it guarantees prompt communication to the Customer.
The products will be sold at the list prices in force at the time of the order by the Customer. The prices for shipments in the ITALIAN territory are inclusive of VAT and net of delivery costs which are calculated at the time of the order. The sales and shipments of Sanluigicaffe.it are aimed at the European territory.
Shipping information in the Italian and European territory.
Delivery costs are borne by the Customer and are specified when placing the order. Payment for the goods by the Customer will be made using the methods available at the time of the order.
Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact and not damaged.
Any damage must be immediately reported to the courier who makes the delivery. Once the courier’s document has been signed, the Customer may not raise any objections regarding the external characteristics of the goods delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery according to the methods set out in this document.
In the event of failure to collect the material stored in the courier’s warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer when ordering, the order will be automatically cancelled.
The Customer can make the payment by Credit Card via Paypal or by bank transfer upon ordering. At the same time as the Customer’s order, the relevant banking institution will authorize the charge on the Customer’s credit card or Paypal account. In the event that the Customer exercises the right of withdrawal, in the manner defined in the following Article 6, the amount previously debited to the bank account indicated by the Customer will be transferred, excluding shipping costs already incurred.
• Pursuant to art. 5 DL 185/1999, if the Customer is a consumer, he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point 6.3
• To exercise this right, the Customer must send a written communication to this effect to info@sanluigicaffe.it within 14 days from the date of receipt of the goods. This communication must be made in the following ways:
1. Send us an email telling us:
• Your name, surname and order number.
• That you wish to exercise the right of withdrawal pursuant to art. 5 DLGS 185/1999.
• Account holder (name and surname) and the IBAN number if you want to receive the refund on a current account.
• The email if you want to have the refund on your Paypal account.
2. We will send you an email with a code to provide to the courier. Contact the courier office closest to your home and book a collection, providing the code.
3. Within 14 days of receiving the goods we will refund you the amount paid.
If you prefer, you can also send us a registered letter with return receipt to:
Sabatini Paolo
Località le Basse di Caldana, 58023 Gavorrano (GR)
Or a Pec to:
frantoio.s.luigi@pec.confartigianato.it
Once the aforementioned withdrawal notice has been received, Frantoiosanluigi.it Customer Service will quickly communicate to the Customer the instructions on how to return the goods which must reach Frantoiosanluigi.it within 10 days of authorization.
The right of withdrawal is however subject to the following conditions:
– the right applies to the product purchased in its entirety;
– the purchased good must be intact and returned in the original packaging complete in all its parts (including packaging and any documentation, etc.);
– in all cases, the affixing of labels or adhesive tape directly on the original packaging of the product must be avoided;
– the shipping costs relating to the return of the good and any customs charges are the responsibility of the Customer;
– the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer.
• In the event of damage to the good during transport, Sanluigicaffe.it will notify the Customer of the incident (within the 5th day of receipt of the good in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the good (if insured); in this eventuality, the product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal; Sanluigicaffe.it is not liable in any way for damage or theft/loss of goods returned with uninsured shipments; upon arrival (in the warehouse), the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and/or the original wrapping are damaged, Sanluigicaffe.it will withhold a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
• Without prejudice to any restoration costs for ascertained damage to the original packaging, Sanluigicaffe.it will refund the Customer the entire amount already paid excluding shipping costs, within 14 days of the return of the goods. The refund operation will be carried out by Sanluigicaffe.it by crediting the amount due, which will be paid to the Paypal account or to the bank account indicated by the Customer at the time of the order.
• The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Sanluigicaffe.it ascertains:
– the lack of the external packaging and/or the original internal packaging;
– the absence of integral elements of the product (accessories, parts, …);
– damage to the product for reasons other than its transport.
• In the event of forfeiture of the right of withdrawal, Sanluigicaffe.it will return the purchased goods to the sender, charging the latter for the shipping costs.
Any complaints must be addressed to:
Sabatini Paolo “San Luigi Caffe”
Località le Basse di Caldana, 58023 Gavorrano (GR)
Mail: info@sanluigicaffe.it
We hereby inform you that, pursuant to and for the purposes of art. 13 of Legislative Decree 30.06.2003 n. 196, the personal data that will be provided by the Customer to Sanluigicaffe.it are processed by the same, also with automated methods, for inclusion in the customer archive and are necessary for the possible conclusion of a contractual relationship and for subsequent civil, fiscal, management obligations.
The provision of data is optional: however, failure to provide it will result in the impossibility of stipulating a possible contract. By registering for the mailing list or newsletter, the User’s email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, may be sent. The User’s email address could also be added to this list as a result of registration on the frantoiosanluigi.it site or after making a purchase.
We inform you that, in relation to the provisions of art. 7 of the aforementioned Legislative Decree, the Customer will have, among other rights, that of obtaining:
• confirmation of the existence of personal data concerning them;
• cancellation, transformation into anonymous form or blocking of data possibly processed in violation of the law;
• updating, rectification or integration of data.
The Customer may exercise the rights under Article 7 by writing to:
Sabatini Paolo
Località le Basse di Caldana, 58023 Gavorrano (GR)
Mail: info@sanluigicaffe.it
This contract is governed by Italian Law.
For the resolution of civil and criminal disputes arising from the conclusion of this Contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his Municipality of residence; in all other cases the territorial jurisdiction is exclusively that of the Court of Grosseto.
